Customer Success Manager – Workday Consulting

Own the Relationship. Drive the Outcome. Expand the Opportunity.

Integrum is a fast-growing Workday Services and AMS consulting partner helping enterprise organizations implement, optimize, and scale their most critical business systems.

We’re hiring a Customer Success Manager (CSM) to take ownership of our client relationships post-sale ensuring delivery excellence, driving expansion, and turning satisfied clients into long-term partners.

This is not a support role.

This is a high-visibility, high-impact position for someone who knows how to manage enterprise relationships, uncover opportunity, and drive real business outcomes.

Why This Role

• Own strategic client relationships – be the face of Integrum post-sale
• High visibility – work directly with leadership and sales
• Expansion-driven – identify and grow opportunities within existing accounts
• Autonomy + impact – operate like a business owner, not an order taker
• Exploding market – Workday demand continues to surge across industries

What You’ll Do

Own the Client Experience

Act as the primary point of contact for enterprise clients building trust, driving alignment, and ensuring an exceptional experience from kickoff through delivery and beyond.

Drive Account Growth

Identify upsell and cross-sell opportunities across Workday (HCM, Financials, Integrations, AMS) by deeply understanding client needs and future initiatives.

Partner with Delivery

Work closely with recruiting and delivery teams to ensure the right consultants are deployed and engagements run smoothly.

Operate at the Executive Level

Build relationships with CIOs, CHROs, and Finance leaders, positioning Integrum as a trusted advisor—not just a vendor.

Manage and Mitigate Risk

Stay ahead of issues, proactively solve problems, and ensure client satisfaction remains high across all engagements.

Turn Insight into Strategy

Bring real-time market feedback, client needs, and expansion ideas back to leadership to help shape go-to-market strategy.

Who This Is For

This role is ideal for someone who:

• Has experience in consulting, staffing, or services environments
• Understands how to manage and grow enterprise client relationships
• Thinks commercially always looking for ways to expand accounts
• Thrives in a fast-paced, high-growth environment
• Wants ownership, visibility, and influence within a growing company

What You Bring

• 3–7+ years in Business Development, Customer Success, Account Management, or Delivery-facing roles
• Experience working with enterprise clients (HR, IT, Finance stakeholders)
• Strong ability to build relationships and influence decision-makers
• Proven track record of account growth, retention, or expansion
• Excellent communication, organization, and problem-solving skills

Workday or ERP ecosystem experience is highly preferred

Compensation

• Competitive base salary
• Performance-based incentives tied to account growth and retention

Location

Hybrid

Why Integrum

We’re building a company centered on relationships, performance, and long-term partnerships not red tape.

At Integrum, you won’t be buried in layers. You’ll have direct access, real ownership, and the ability to shape outcomes for both clients and the business.